How do I pay?

We have a secure client portal where payment is processed. If you did not onboard yourself through the instant quote button on our website, we will create an account on your behalf after you have spoken to a Scoop representative. We will then send your login info to your email. The sign-up process is simple and takes under two minutes. Within your portal account, you will have access to copies of all paid invoices, records of past cleanups, and you can link your credit/debit card to the secure platform. After you link your card, we will generate and pay invoices on your behalf and send you receipts.
Note: Your card should be linked to your account by the time we arrive at your home. If your card is not connected by this time, we will attempt to contact you and knock on your door. If no contact is made, we will reschedule your cleanup for the next available date. Depending on the time of year, this could be weeks out. If you need help connecting your card, we are always available at 336-298-2077 to help you over the phone.

Billing: Do you bill monthly?

Yes: Billing occurs on the 1st of each month for services provided. Payments for initial or onetime cleanups are due on the day of your cleanup.
Note: If you are a one-time cleanup, you will be billed for the services on the day of the initial
cleanup.

For recurring service, you will be billed for the remainder of the month, along with the initial cleanup.

Next payment is due on the 1st of the following month.

If payment is not received before your first cleanup of the month, you will be removed from the service schedule until payment is processed. Services billed for the month are non-refundable. If you choose to cancel, we are more than happy to clean for the remainder of the month for you if needed.

Client data:

H&L Property Solutions, LLC. / Hawkeye Poop Scooping uses the data collected to operate our business, analyze performance, and continues to provide 5-star service. By accepting the terms and conditions, you give H&L Property Solutions, LLC. / Hawkeye Poop Scooping permission to use collected information for advertising and marketing purposes. This may include sending promotional communications, targeting advertising, and presenting you with relevant offers.

Service Time:

What time will you be at my home?
With respect to scheduling, we are unable to provide a timeframe for your scoop day. We have many yards to clean, and our routes are constantly being optimized for efficiency. This also helps keep our rates low for you! Our routes run from around 8 am to dark. 

Communication is important, and you will always receive notice via text when we are “on the way”. We provide approximately 30 minutes’ notice, so you are properly informed of our arrival. If you are at the beginning of our route, you will likely receive a 15-30 minute “on the way” text. We don’t want to bother you at 7 am. Your scoop day will be the same day each week. If your
service day ever changes, we will always communicate with you in advance.

Do I have to be home when you clean?
No, you do not have to be home when we clean. We simply ask for easy access to your gate. Our team loves all animals, but would prefer the service area to be free of pets, as we have a job to do. Once the cleanup is completed, we will text or send a picture of your closed gate to your email or phone number on file, so you have records of it. At this time, pets are free to enter the
yard.
Note: If our staff has never met your dogs before and you are home, please let the technician know ahead of time that you will be letting the dogs out for an introduction. We don’t want to startle anyone!

What Happens If my Service Day is on a Holiday or we have inclement weather?

Great question! If your service day falls on a major holiday, or we experience inclement weather, we will reschedule or skip that week’s cleanup and perform double duty the following week. You will still be charged due to 2 weeks of accumulated poo in the yard.

Equipment Disinfectant

Do you disinfect your equipment?
Yes! We disinfect all our equipment after each cleanup with an organic, kennel-grade disinfectant to prevent the spread of any germs.

Service area conditions:

Please see that the area to be scooped is manicured and free of debris. As a client, you are responsible for maintaining safe access into and out of the yard.

We will Not move furniture to clean under. We will Not rake leaves to find the pet waste. Please see that your yard is mowed regularly, as we are Not responsible for missed pet waste if the grass is taller than 6 inches. We would appreciate it if your Pets were Not in the yard at the time of cleaning. (We may need to leave the yard multiple times to retrieve supplies/ remove waste bags etc., and this is an opportunity for your pet to get out of the yard.) Our Goal is a safe, timely cleaning so the pets can go back outside ASAP. If you have an aggressive dog, we will Not clean the yard in the presence of the aggressive dog. Any aggressive dogs must be confined away from the service areas. Thank you in advance for your cooperation!

Liabilities: We assume no liabilities for damage to yards, gates, pets, or other properties.
Cancellation: Either party may terminate service in writing at any time. We require a 24-hour notice to pause or cancel service prior to your scoop day. Unpaid balances are due within 15 days.
Revisions to Terms: We reserve the right to amend these terms at any time. 

Please check periodically for any changes.

If at any time you have questions about our Terms of Service, please contact us.

• Email: hawkeyepoopscooping@gmail.com
• Phone: 336-298-2077 or (336) 777-7501